Symantec PGP Desktop

September 17, 2013, 2:58 am

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I need a solution

I already have Symantec Endpoint Protection software installed in my system and would like to have software which will be used to encrypt and decrypt files and e-mail.

It would be great if someone can guide me which software is suitable for encrypting and decrytpting file for transmission and receipt.

I am using a Windows 7 professional edition installed in my laptop.

Note : I am not looking for a software which does disk encryption.  My primary usage is to PGP for encrypting and decrypting files and e-mail.

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PgP whole disk encryption

September 17, 2013, 8:26 am

≫ Next: Protecting My Key

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I need a solution

I have encrypted a external hard drive. When I plug it in to my machine and enter the passphrase, everything works fine. If I go to another machine that has pgp installed and my key imported, it does not work. Am I doing something wrong? We are using PGP Desktop 10.1.0.

Thank you

Protecting My Key

September 17, 2013, 12:11 pm

≫ Next: PGP Desktop - Outlook attachment opens as text file in PGP Zip not from Outlook into IE

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I need a solution

Here is the setup and my Theory:

I have been using PGP for years and I have a 2048 Public Key that the people I correspond with need to open existing emails from me.

I want to create a 4096 Public Key and NOT put it on the Public Servers.  Instead, I want to manually distribute via USB key to the people who will need it, but, I need to make sure that they can set this key to be my default, but, that they can still open existing emails with my current (soon to be old) key.

Is this possible?

Will PGP Desktop 10.3.1 allow this?

Will my 4096 key from a USB key to the local keyring even work on older versions of PGP?

I have a lot of "I don't knows", does anyone have answers?

Chicago

 

 

PGP Desktop - Outlook attachment opens as text file in PGP Zip not from Outlook into IE

September 18, 2013, 12:36 pm

≫ Next: Sort PGP files

≪ Previous: Protecting My Key

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I need a solution

Hi,

For a while a client had PGP Desktop working with Outlook whereby  when the client opens the attachment (a encrypted HTML Form) they are prompted to decrypt.

It decypts as a .dat file. They then click on it from the email and it opens into Internet Exploreer and then they print.

Now it was re-installed and now instead it decypts into PGP Desktop under the PGP Zip and its impossbile to view it or get it to open under IE.

I think what happened but I'm not sure is that the entire disk is being encrypted.

Anyhow how do I get it back to the previous behaviour.

Thanks

David j

 

 

 

Sort PGP files

September 22, 2013, 2:51 pm

≫ Next: Signing files?

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I need a solution

Looking for a way to sort or group all folders that are encrypted by PGP Netshare together.  I'm trying to see how many folders are actually encrypted so i can figure out a way to decrypt them faster than one-by-one.

 

If there's a solution to execute a global decryption then that would be GREAT!

 

THANKS!

Signing files?

October 21, 2013, 6:27 am

≫ Next: PGP Global Server says my keys are revoked

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I need a solution

Hi,
I am working with a project that includes distribution of signed files. It would be very helpful If someone could point me to the detailed documentation of this as I need to know the algorithm used when signing files.

We evaluate Symantec Encryption Desktop Professional at the moment but need to know more details as the receiver of the signed files may run some other software to verify the signature.
 

Regards,
Janne
 

PGP Global Server says my keys are revoked

October 21, 2013, 1:28 pm

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I need a solution

I added a new email address to my keys, and when I attempted to upload the changes to the PGP Global server, it claims that my key has been revoked.

I have not changed anything on the keys for a long time, and I certainly do not remember revoking them.

Also, I searched pgp(dot)mit(dot)edu and keyserver(dot)pgp(dot)con. My keys are available there, and I was able to modify them in both servers.

Any idea why the PGP Global server claims they are revoked?

Search for my keys -- email is pray@chartermi.net, another email is pray@shianet.org, the original I signed up with in '99.

There is another email address on the key, it is pray@chartermi.org. That is an invalid email, and is probably the result of a bad attempt to add the other chartermi account. Could this have anything to do with the keys being revoked?

Thanks very much for any help.

PGP Disk requests passphrase when mounted

October 22, 2013, 4:45 am

≫ Next: Virtual disk "Enter Passphrase" box not accepting typed characters

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I need a solution

I've installed PGP desktop about 6 months ago, and never used the PGP disk facility. On attempting to use it recently, it requests a PGP passphrase when mounted, even although I created it with a local self-signed key.

What am I doing wrong?

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Virtual disk "Enter Passphrase" box not accepting typed characters

October 22, 2013, 12:06 pm

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I need a solution

I am using WIndows 8.1 and Symantec Desktop Encryption 10.3.1.

After upgrading to Windows 8.1, I am experiencing a problem with the "Enter Passphrase" popup box when mounting a virtual disk.

I created a small (12GB) virtual disk in Fat 32 format (The same problem occurs with NTFS format).  When I try to mount the virtual disk, the "Enter Passphrase" box will popup as usual, but it will not accept any typed characters.  The cursor blinks at the far left of the box, and remains there no matter what I type.  This is not a "show keystrokes" issue, rather the cursor is stuck at the far left, and nothing I type appears.

I'd be grateful for any help.  Thanks.

John

P.S. The hard drive is an unencrypted data drive.

 

 

Unable to retreive date

October 23, 2013, 7:17 am

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I need a solution

I have tree drives two are 2TB and one is a 1TB large . One the one TB I get this error code " Unable to decrypt: Not permitted by your Administrator (-12198). I just encrypted it and it took the ussaul time of two days but I am unable to decrypt or otherwise just use the drive. It shows up in disk managment as Healthy,(Active, Primary Partition) However I do see that under the file system it has changed from NTFS to RAW ? Since all of my drives are from WD wester Digital I also ran the Data LifeGuard Diagnostics and they have passed as Healthy and Good.

 Now on both of my 2TB drives I get an error of : ". (Error recovering disk H: A recovery key was not found on this drive. The drive cannot be unlocked.) There is no window to type in either the key or the Parraphrase ? Does anyone have any ideas or has this happened to anyone eles ?

Modifying files and renaming them - normal behaviour?

October 31, 2013, 12:19 pm

≫ Next: Netshare (file_Share) file type

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I need a solution

I've been struggling a bit on this issue, and wanted to share to see if others have the same experience, or if I'm just missing something obvious:

 

I've got a senario where a user is using PGP 10.3 (that would be Symantec Encryption Desktop 10.3.0):

They place a  text document in the File Share Encrypted folder (located on a Windows 2008r2 Std server rigged for file services). It becomes encrypted (like it should). They then open the text document (doc1.txt), modify it, and save as a different document name(doc2.txt), then close the renamed text document. It is saved in the same file share encrypted folder as doc1.txt is.

The issue:

When opening up doc2.txt, it shows corruption at the end of the file.

Additional Observation:

If the user creates a new document (doc3.txt) and copies the contents from doc1.txt into doc3.txt, saves the file in the same FSE, opening it works as intended.

 

This same behavior seems to be found when the user is attempting to modify Access databases in office 2007 and 2010. Any modification of the encrypted file and changing the name corrupts the file. The users have to maintain the encryption of the document.

 

 

 

Netshare (file_Share) file type

November 4, 2013, 2:14 am

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I need a solution

Hello

I need your help!

I heard netshare(file share encryption) can encrypt all type of file.(usually in advertisement)

but in technologycally, encryption will be impossible for the some case.

 

I would like to know about the impossible file type

could you help me??

 

 

1383724986

PGP Desktop Trial Install Help

November 8, 2013, 6:15 pm

≫ Next: Emails not encryptet or decrypted

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I need a solution

Hello,

I am attempting to install the trial version of PGP desktop. I am using the PGP key generation assistant and I keep getting the message, "the confirmation passphase did not match the original" when I try to make a passphase. I have not made a passphase so I do not know why I keep getting this message. I have tried multiple passphases. I am running Windows 8.1. Thanks for any help!

Emails not encryptet or decrypted

November 11, 2013, 3:04 am

≫ Next: Cannot contact Symantec Encryption Server

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I need a solution

I have installed and tried to configure the product to encrypt and decrypt my mails.

I have exchanged public key with somone outside my organization. I can manually encrypt and decrypt contents to and from him.

The problem is that no sendt or recived mails are automaticaly encryptet or decrypted on my side.

I have never seen the notifier-windos when I send or recive encrypted mail.

I am running the software on a windows 7 client against a Exchange 2010 mailserver. I have tried to install this product on 2 diffrent computers but no diffrence in behavior. I have also turned off all firewalls,AV and securitysettings on the client. I have uninstalled all add-ins on client to.

 

 

I have now enabled debugging: http://www.symantec.com/business/support/index?page=content&id=TECH149847 , and when I try to send an email with encryption-button on I get this in the log:

DE 14:44:15 MAPI Proxy: This message is not encoded and passed through without further processing.
DE 14:44:33 Received testconnection request
VE 14:44:33 Outlook Plugin: User encrypted a message with subject test p\u00229? encryption nr 100
DE 14:44:33 MAPI Store: [0x0002] Processing outgoing message from me me@company.no with subject: test p\u00229? encryption nr 100
IE 14:44:33 Processing outgoing message from me
me@company.no  with subject: test p\u00229? encryption nr 100
DE 14:44:33 MAPI Proxy: ..\shared\OCconnection.cpp : Line 239 : Echo::oc::OCconnection::SetServerInfoFromCache
DE 14:44:33     PGPOvidClientSetServerInfo returned with error code -13895(kPGPError_OCC_MailProcessingDisabled)
DE 14:44:33             Received OCC error ecServiceDisabled PGPError: (PGPError #-13895)
DE 14:44:33 MAPI Proxy: SendImmediatelyIfConnected get outlook object returns hr 0x0.
DE 14:44:33 MAPI Proxy: Send immediately when connected checked 1
DE 14:44:33 MAPI Proxy: Outlook ExchangeConnectionMode 800 bConnected 1
DE 14:44:33 MAPI Proxy: Doing send and receive with send group <Programmapper>
DE 14:44:33 MAPI Proxy: Doing send and receive with send group <Programmapper> returns hr 0x0.
DE 14:44:35 Received testconnection request
DE 14:44:35 Received testconnection request
DE 14:44:35 MAPI Proxy: Getting parent folder.
DE 14:44:35 Received testconnection request
DE 14:44:35 Received testconnection request
IE 14:44:35 Processing message me  me@company.no with subject: test p\u00229? encryption nr 100
DE 14:44:35 MAPI Proxy: This message is not encoded and passed through without further processing.
 

Can someone please help

Sondre

• pgp-options.JPG

Cannot contact Symantec Encryption Server

November 18, 2013, 5:35 pm

≫ Next: PGP: unable to decrypt: error -12198

≪ Previous: Emails not encryptet or decrypted

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I need a solution

What is the reason why am I getting this prompt. I have encryption desktop with email enabled and this prompts appear both inoffice or offsite.

attached is the screenshot.

• cannot contact Symantec Encryption Server.jpg

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PGP: unable to decrypt: error -12198

November 19, 2013, 10:41 pm

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I need a solution

i'm unable to start or unable to pause the PGP encrption,

failed to decrpt the data even through i do have administrator license.

 

getting error -12198

 

can anyone help me to resolve this issue

 

PGP logs say:

06:26:14                        ----- Encryption Desktop started -----

06:26:14                        Encryption Desktop 10.3.0 (Build 9060) (9060)

06:26:14                        Today's date is Wednesday, July 31, 2013

06:26:16 PGP        Info       Setting logging level to: normal

06:26:21 PGP        Info       Initiating daily maintenance procedures

06:28:19 PGP        Info       Unable to send logging data to configuration server; will try later: connection not available (-11097)

08:02:31                        ----- Encryption Desktop started -----

08:02:31                        Encryption Desktop 10.3.0 (Build 9060) (9060)

08:02:31                        Today's date is Wednesday, July 31, 2013

08:02:33 PGP        Info       Setting logging level to: normal

08:02:37 PGP        Info       Initiating daily maintenance procedures

08:04:37 PGP        Info       Sending logging data to configuration server

12:08:15 PGP        Info       Sending logging data to configuration server

18:14:27                        ----- Encryption Desktop started -----

18:14:27                        Encryption Desktop 10.3.0 (Build 9060) (9060)

18:14:27                        Today's date is Wednesday, July 31, 2013

18:14:28 PGP        Info       Setting logging level to: normal

18:14:32 PGP        Info       Initiating daily maintenance procedures

18:17:30 PGP        Info       Unable to send logging data to configuration server; will try later: connection not available (-11097)

20:52:17                        ----- Encryption Desktop started -----

20:52:17                        Encryption Desktop 10.3.0 (Build 9060) (9060)

20:52:17                        Today's date is Wednesday, July 31, 2013

20:52:18 PGP        Info       Setting logging level to: normal

20:52:22 PGP        Info       Initiating daily maintenance procedures

20:55:21 PGP        Info       Unable to send logging data to configuration server; will try later: connection not available (-11097)

22:08:18                        ----- Encryption Desktop started -----

22:08:18                        Encryption Desktop 10.3.0 (Build 9060) (9060)

22:08:18                        Today's date is Wednesday, July 31, 2013

22:08:19 PGP        Info       Setting logging level to: normal

22:08:23 PGP        Info       Initiating daily maintenance procedures

22:11:21 PGP    Info   Unable to send logging data to configuration server; will try later: connection not available (-11097)

PGP - Encrypted content length does not match

November 27, 2013, 5:53 am

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I need a solution

Hi everyone, 

I'm analyzing PGP. I have encrypted one file without zipping and i have used passphrase to encrypt, so S2K algorithm will process. However, according to openPGP format, it should be in this format:

34-byte random value (Block size + 2) + plaintext + 2 byte MDC tag + 20 byte MDC value

For my example, plaintext's length is 35 byte. Its extension is txt, so it equals to the length of file. As a result, total amount of encrypted value should be:

34 + 35 + 2 + 20 = 91.

However, my encrypted file has 94 byte content. Do you have any opinion where these 3 bytes come?

Also i have tried 3 more files to check that it has always extra 3 byte or not, however it changes for each one.

Regards.

 

PGP Desktop - the key remains unverified.

November 28, 2013, 6:34 am

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I need a solution

After importing a (both public & private) key into PGP Desktop, the key is not available to be used for encryption and appears as unverified. The key appears with a gray circle under the Verified column in All Keys.  When tried to Sign the key, PGP prompts "This key is already signed by the specified signing key."

 

PGP Disk Mount Failed because: "item not found"

December 2, 2013, 10:46 am

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I need a solution

Hi Guys,

 

i use to use PGP desktop couple of years back. I did some encrypted drives, which i was using as backup for a while on an external hard drive, and everything was fine. After sometime, i lost my licence (my company didn't renew it) and lost access to the files. I did keep the keys and all, and i have now re-installed Symantec Encryption desktop to be able to mount again the drives. My problem is that out of 4, i can only mount one (of course, the empty one...) for the 3 others, i get this error :

 

PGP Disk Mount Failed because: "item not found" 

what is it all about ? i believe that if there's one i can mount, i should be able to mount the others.... no?

regards,

enroll user with command line

December 3, 2013, 6:21 pm

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I need a solution

Hi,

 

My customer have a Universal Server with LDAP synchronization, and he need to create a bat for install the pgp desktop with no user interface.

 

I can install the pgp desktop fine, but I can´t enroll the user with command line.

 

How to do this? And after this I can execute the --secure command for encrypt disk with the enrolled user?